Privacy Policy
Effective date: 01 January 2025
Welcome to Peach Exch. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights.
1. Information We Collect
- Account information: name, email, username, phone number, and any details you provide during registration.
- Payment & transaction data: payment method details, transaction IDs, deposit and withdrawal records (we do not store full card numbers).
- Usage data: login times, IP address, device and browser information, and pages visited.
- Support and communication: messages you send to our support team and related correspondence.
2. How We Use Your Information
- To create and manage your account and to verify identity for security and anti-fraud checks.
- To process deposits, withdrawals and payments.
- To provide customer support and respond to your requests.
- To send transactional notices, account alerts and promotional offers (you may opt out of marketing emails).
- To detect, prevent and investigate fraud, abuse or violations of our Terms & Conditions.
3. Cookies & Tracking
We use cookies and similar technologies to operate the site, remember preferences, and analyze site usage. Cookies may be:
- Essential: required for site functionality (login, session).
- Performance & analytics: help us improve features and user experience.
- Advertising: used by third-party partners to show relevant promotions (where applicable).
You can control most cookies via your browser settings, but blocking essential cookies may prevent some features from working.
4. Third-Party Services
We may share information with trusted third parties who assist with payments, fraud detection, analytics, email delivery and hosting. These providers are contractually required to keep your information secure and use it only for the services they perform for us.
5. Data Security
We implement reasonable administrative, technical and physical safeguards to protect your personal data. This includes encrypted connections (HTTPS), secure databases and access controls. However, no online service is completely risk-free; we cannot guarantee absolute security.
6. Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. Transaction records may be retained longer for compliance and auditing.
7. Your Rights
- Access: You can request access to the personal data we hold about you.
- Correction: You may request correction of inaccurate information.
- Deletion: You can request deletion of your account data (subject to legal and regulatory retention requirements).
- Restriction & portability: In some jurisdictions you may request restriction of processing or portability of data.
To exercise any of these rights, contact our Data Protection Officer at the address below. We may ask for verification before processing requests.
8. Children
Peach Exch is strictly for users aged 18 and above. We do not knowingly collect information from children under 18. If you believe we have collected data from a child, contact us and we will take steps to delete it.
9. Cross-Border Transfers
Data we collect may be stored and processed in servers located in jurisdictions different from yours. We will take appropriate measures to ensure your data is handled securely and in accordance with applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are significant, we will provide prominent notice (for example via email or a notice on the site). Continued use of the service after changes means you accept the updated policy.
11. Contact Us
If you have questions, requests or concerns about this Privacy Policy, please contact:
Email: support@peachexch.example
Address: Peach Exch Support, 123 Example Street, City, Country
By using Peach Exch you acknowledge that you have read and understood this Privacy Policy.